Our Frequently asked Questions
We are a bulk billing family practice. Walk-ins are recommended and appointments are also welcome. Patients can choose the tenant doctor they want to see or request the first available. If the chosen tenant doctor is not available, the next free tenant doctor will be allocated. Emergency cases will have first priority. People with appointments also get priority. Longer consultations are available if needed: please inform the receptionist if you require extra time.
Tenant Doctors in the Practice may be contacted during normal surgery hours. If the tenant doctor is with a patient a message will be taken and you will be advised by the receptionist when it is likely that the tenant doctor will return your call. Your call will always be put through to the tenant doctor in an emergency.
This is for general enquiries only, Practice does not communicate with patient via email regards to their health or their family member’s health matter. PLEASE DO NOT EMAIL THESE DETAILS TO THE PRACTICE.
Home Visits are available for regular patients of the Practice in exceptional cases only and are subject to the tenant doctor’s availability. Please call early in the day so a visit can be organised. The tenant doctor usually sees the patient before or after surgery, or at lunch time between 1pm – 2pm.
We endeavour to look after our patients at all times. When the surgery is closed, a tenant doctor from Sydney Medical Service Co-op is available after 6pm weeknights, after 11am Saturdays and all Sundays and public holidays for problems needing urgent medical attention.
The afterhours phone number is (02) 8724 6300 or 1300 HOME GP.
If it is an emergency, please call 000.
All medical records are confidential and are securely stored in our computer system. Your personal health information may be disclosed to other health professionals such as specialists for your continuity of quality care. You may access your medical records with your tenant doctor as a consultation or you may request a copy where an administration fee of $55 will apply. All original medical records belong to the Practice.
We are constantly striving to provide our patients with the best possible care and attention. If you have any problems, suggestions or complaints, we would like to hear them. Please feel free to talk to the tenant doctors or Practice Manager. There is a suggestion box for your feedback if you prefer to write to us. All concerns, suggestions and complaints are taken seriously. If you feel that you need to take the matter further and wish to discuss the matter outside the surgery, there are several options available.
E.g Health Care Complaint Commission
Locked Mail Bag 18 STRAWBERRY HILLS NSW 2012 or hccc@hccc.nsw.gov.au.
